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Patient Communication for Pharmacy: A Case-Study Approach on Theory and Practice offers communication strategies to promote patient-centered ca re. Utilizing a case study approach, this practical guide develops readers' understanding of the unique communication dynamics between pharmacists and patients and assists them in strengthening the communication skills necessary for providing optimal patient outcomes. Focusing on skills acquisition and an integration of communication and behavioral change theories, this valuable resource also addresses issues relevant to pharmacist-patient communication and relationship building including: health literacy, culturally competent care, patient compliance, conflict/emotionally charged conversations, and more.

Contents: 1. Pharmacy Patient Communication: A Transactional Model. 2. Pharmacist Patient Relationship: A Collaborative Approach. 3. Empathy and Patient Communication 4. Motivational Interviewing 5. Medication Adherence and Patient Communication. 6. Cultural Competency and Patient Communication 7. Communicating with LEP (Limited English Proficiency) Patients 8. Communication with Patients with Low Health Literacy. 9. Communicating with Young Patients. 10. Communicating with Older Patients. 11. Communication with Patients with Physical Disabilities. 12. Environmental and Psychological Barriers to Communication. 13. Communicating about Emotionally Charged Topics. 14. Patient Communication on Sensitive Topics 15. Interprofessional Communication. 16. Pharmacy Communication in Diverse Settings.