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Synopsis Improving performance is the number one goal of any manager, HR or line. Steve Whiddett and Sarah Hollyforde demonstrate how to create and implement a competencies framework that will help you improve performance levels within your organization. The book shows your how your can: Make your recruitment processes more successful by using competencies to establish the crucial match between job candidates and the demands of the role, manage employees’ performance more effectively by using competencies to provide performance benchmarks and identify those employees with potential. Design a more appropriate training and development programme by suing competencies to identify learning needs, improve motivation by suing competencies to clarify the link between pay and performance. As the director of small, relatively new company, I see the book as a valuable tool to assist us, and similar organizations, in the development of a new competency framework. Equally, for those organizations that already have well-developed competency framework, the book will help use of them.