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Synopsis Over recent years line managers have taken to heart the message that training should be regarded as an investment rather than a cost. Having done so it is only to be expected that they would wish to know what the return is on their investment. In this book tony Newby shows managers how to ensure that training in their organizations is effective in addressing real performance problems and value for money by outlining how aspects of that return can be measured. Once the costs of training have been calculated in financial terms the returns can be assessed in terms of the quality and effectiveness of the training that is delivered. Quality can be looked at in terms of the proper application of a systematic approach to training and effectiveness by measuring the impact of training on work behavioiur and the cost benefits of that training. The book is of value to all trainers who have to respond to the question ‘How do I know that I’ve got my money’s worth? And it is of specific value to those line managers with little experience of training who have to take on a training role as part of their line function. It is also of interest to those trainers and manners who believe in the value of a collaborative partnership between line management and trainers and who need practical tips on how to establish such a partnership.