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Synopsis We all know that the key to working things out is communication... right? People believe that if you listen and explain the problem openly, it will be solved. They are seduced by the Great Myth of Hidden Harmony: Deep down, we all agree; people just need to understand each other better. When Talking Makes Thins Worse! Is the first popular book to explain what to do when understanding each other is not enough. It's the first to illustrate the true key to resolving a disagreement-strategy. How can you develop the right strategy for you specific situation? Dr. David Stiebel introduces the method of strategic communication to help you think on your feet and persuade someone. There are four steps: Decide whether you have a misunderstanding or a true disagreement, Create the other person's next move, Use their own perceptions to convince them, Predict the other person's response. "I've used the tools in this book every day since I read it. Even with my kids." The method in this book stems from Dr. David Stiebel's work as a negotiation adviser to corporate and government leaders and from his teaching at the University of California, Berkeley. Strategic communication has been battle-tested in thousands of personal and professional issues with spouses, bosses, customers, bureaucrats, employees, ex-cons, and teenagers. Anyone can use this method.