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Synopsis We did a scanning of catalogues of all publishing houses, libraries and book stores and discovered that there is NOT a single, soft-skill training book catering specifically to the needs of students aspiring to get into the aviation and hospitality industries. This book fills that vital gap. When Air Hostess Academy (AHA) launched its first training institute at Delhi's Amar Colony, there was not a single institute of its kind offering customized training for the aviation and hospitality sectors. The programme became popular since there was a great demand for it because of its usefulness in the industry. This book puts into words all that the Author has experienced, gained and learnt from this industry, her students, the recruiters and her own faculty during her decade-old association with it. Some important experiences of trainers and students have also been included.  A set of Frequently Asked Questions (FAQ) is also being given with their answers -all these for the benefit of the aspirants, tour operators, airline companies, hoteliers and the like.