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Business Process Outsourcing: Growth and Country Experiences

 
T.P. Rajmanohar (Author) P. Sivarajadhanavel (Author)
Synopsis Outsourcing is a concept which is fast gaining acceptance from all sectors of business. The outsourcing concept has existed for about 30 years but it came into prominence only around 25 years ago. The manufacturing industry in USA was the first to adopt outsourcing due to the strong dollar and competition from other countries. The next major development was the beginning of the call center industry and the shifting of this industry to offshore destinations like India and Phillipines. Around ten years after this, came the knowledge process outsourcing industry, including offshore destinations, which is growing at a very fast pace. The next important development was the outsourcing of business processes called “business process transformation outsourcing”. The first major player in the offshore business process outsourcing industry was India. This was mainly due to the availability of English language skills and educated low cost manpower in the country. However, other countries followed suit and the next major player is Philippines whose English language skills are better than India. It also has a huge manpower with accountancy skills. China too is likely to become a major player especially for Asian language business process outsourcing. The Dalian region in China has people who know Chinese, Korean and Japanese and it is becoming a hub for BPO operations in China. Other countries like Sri Lanka, South Africa are also in the process of becoming BPO hubs. This book traces the evolution and growth of the outsourcing industry from manufacturing to service. It delves into the practice of outsourcing related to manufacturing, BPO, and KPO business process transformation. It also discusses the experiences of various countries in the outsourcing business.
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About the authors

T.P. Rajmanohar

T.P. Rajmanohar is a Mechanical Engineer and also an MBA from the Indian Institute of Management, Calcutta. Presently he is a faculty member at Icfai Business School Research Center, Chennai. He has around 33 years of industrial experience in various disciplines which include marketing, planning, purchasing and stores functions and also in e-Business. Before joining Icfai, he was in-charge of Materials Management with a medium sized gasket company in Chennai as General Manager.

P. Sivarajadhanavel

P. Sivarajadhanavel holds a bachelor's degree in Arts (Economics) from Bharathiar University, and an MBA from University of Madras specializing in Finance and Marketing. He also holds a diploma in e-Commerce and Computerized Finance and Accounts. Presently he is working as Faculty Associate in Icfai Business School Research Center, Chennai. Prior to joining Icfai, he was into marketing and content development for about three years. He regularly contributes articles to various publications of Icfai. His areas of interest include marketing, finance, and economics.

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Bibliographic information

Title Business Process Outsourcing: Growth and Country Experiences
Format Softcover
Date published: 04.10.2007
Edition 1st ed.
Language: English
isbn 8131408140
length 260p.