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Knowledge Process Outsourcing: Perspectives and Practices

 
N.M. Shanthi (Author) E. Naveen Kumar (Author)
Synopsis In today's competitive scenario, Knowledge Process Outsourcing (KPO) has emerged as the new buzzword. The birth of globalization has paved the way for increased competition among countries. The gap between the cost of capital and productivity has made companies realize the significance of managing costs for business efficiency. This has resulted in the migration of support services from developed to developing economies in the form of "Outsourcing". As a consequence, Business Process Outsourcing has emerged as one of the major opportunities for labor abundant developing economies. BPO generally functions with pre-determined set of designs of operations for the desired solutions. The emergence of Knowledge Process Outsourcing (KPO) has transformed this, since the companies want to have tailor-made solutions for specific issues like, cycle time efficiency, market research and demand-based management. According to the Confederation of Indian Industry (CII), KPO industry is expected to grow at 45% in size reaching $17 billion mark by 2010. It is in this scenario of the emerging trends and boom in Knowledge Process Outsourcing, that this book provides an insight into the evolution of KPO, its role in Indian and global scenarios, the strategic shift from BPO to KPO, high-end services in KPO and also its future prospects. This book presents a series of well-written racy articles that give a bird s eye view of the scenario prevailing in KPO industry, both regionally and globally. It is hoped that this book would be of immense value to the corporates who are entering into KPO, academicians, researchers and students, as a reference book on the perspectives and challenges of Knowledge Process Outsourcing.
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About the authors

N.M. Shanthi

N.M. Shanthi holds a Master's degree in Economics from the University of Madras, India. She has more than 5 years of experience in the IT Training Segment as a marketing professional. She is presently working as a Faculty Member at the Icfai Business School Research Center, Chennai. She also teaches marketing management at Icfai Business School, Chennai. Her areas of interest are marketing and consumer behaviour with a specific focus on the telecom industry. She had presented research papers in various seminars and international conferences and is a regular contributor of articles to various management journals and business magazines.

E. Naveen Kumar

E. Naveen Kumar holds a bachelor's degree in Computer Science Engineering from Madras University and an MBA from Anna University. He has two years of industry experience and is currently working as a Faculty Associate at the Icfai Business School Research Center, Chennai. He is a regular contributor to Information Technology journals and magazines. His areas of interest include software engineering, data structures, object oriented programming and E-business.

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Bibliographic information

Title Knowledge Process Outsourcing: Perspectives and Practices
Format Softcover
Date published: 04.10.2007
Edition 1st ed.
Language: English
isbn 8131407144
length 248p.