E-Banking in India: The Paradigm Shift
Synopsis
Over the past decade, there has been a paradigm shift in the way the Indian banks have been functioning. From being branch centric, they have become technology centric, thereby enabling e-banking. In turn, e-banking has helped banking become customer-oriented and totally demand driven by offering customers highly focused services and products. However, this technological revolution in banks meant that older employees be reoriented and re-trained, besides banks having had to spend huge amounts of money on technology. But today, customers demand automated banking due to its many conveniences. This book is a comprehensive compendium of contemporary e-banking practices in India.
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