E-Governance in India: Issues and cases
Synopsis
Everyday, we read reams about how India is emerging as a global frontrunner in the realm of Information Communication Technology (ICT). But one ICT-enabled revolution that is flowing quietly like an undercurrent, eclipsed by the IT revolution, is getting ignored in the bargain. This book unearths the undercurrent, the rapid growth in e Governance projects in India, through which the government is not only facilitating online citizen services like bill and tax payment, delivery of government certificates, land registration, etc., but is also aiming to move towards a scenario, where citizens will actually be able to participate in day to day governance and policy formulation—which is the ultimate objective of e Governance in every country. Our strengths in ICT are at last being harnessed for the benefit of citizens, and not just those in urban areas but in rural areas, as well. The book deals with issues such as capacity building in e Governance, public-private sector alliances, the National e Governance Plan (NeGP), IT infrastructure in terms of both software and hardware, reasons for success and failure, evaluation and ranking of projects to see whether they have succeeded only in fulfilling their prime objective or whether they have also been able to trigger off substantial second order, long-term growth effects. It assesses a large number of assorted cases, concentrating in detail on two of the most well known cases, Gyandoot and Bhoomi, and questions whether Bhoomi, the most reputed of e Governance cases in India has had any impact on marginal stakeholders. The book would be of interest to all government officials in public administration, teachers, researches and students of public administration, management and fellowship programs, NGOs in the field, financial institutions, IT, companies, and, in-fact, anyone who wants to know what the government is offering to its citizens and the sea changes taking place in the sphere of governance.
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