Logo

Synopsis The book "BPO Dynamics: A Global Handshake:' is a full length research based volume, covering various angles of Business Process Outsourcing as an emerging business strategy converted into industry in global scenario. It has brought so many advantages to the developing country like India. Business Process Outsourcing as a concept and its commercial applications has enriching benefits relating to all the concerned parties such as service providers, service buyers and significantly the employees of BPO companies in India. An attempt has been made by authors in this book to highlight the considerable advantages of BPO on these concerned parties. The author have made an attempt to narrate various facts of a positive and negative impact on the concerned parties. The book narrates in detail the concept of BPO and then throws the appropriate focuses, profiles, challenges and impact of Business Process Outsourcing. It also covers the new concepts development in the form of service globalization and then measures its cost reduction aspect. The book also covers general and specific facts of BPO in Indian Scenario. The book shall be useful to students, teachers, academicians and professionals for understanding of general framework of BPO in global scenario. The book shall also be useful to the researchers as reference material.